| General | Question | Answer |
|---|---|---|
| General | Does GalaPlayer APP contain any channels? Where can I get a good playlist? | Gala iptv APP and its administrators do not assist in finding a good playlist. We also do not provide any playlists. We are not responsible for the content uploaded to our APP. |
| General | Should I buy the app if I don't have any playlist or media? | No, do not buy the app if you don't have any playlist or media. There are no channels included after activation, and refunds will not be given. |
| Technical | Question | Answer |
|---|---|---|
| Technical | My MAC address has changed after I switched to another connection type. | Each TV has 2 MAC addresses (WiFi and Ethernet). A second MAC is activated automatically when you switch connection types. MAC addresses are unique and cannot be changed manually. |
| Technical | Why is the app freezing on start? | The app needs to load the list from your source or provider's server every time you start it. |
| Technical | Can I change the background image of the APP? | Yes, you can find other themes under settings. There are 3 themes available. |
| Troubleshooting & Features | Question | Answer |
|---|---|---|
| Troubleshooting & Features | Why is the app not working when the playlist worked on my computer? | This could be due to ISP lock or your TV's supported formats. Not every Smart-TV supports all content types. |
| Troubleshooting & Features | Why can't I start the APP? | This may be due to your internet connection. Check your internet first before contacting your provider. |
| Troubleshooting & Features | Does the GalaPlayer APP have an EPG system? | No, the app doesn't have an EPG system integrated. However, if your provider has an EPG-ready system, it will work with our platform. |
If you have further questions, please contact us at info@galaplayer.com